Last Updated: 08/02/2025
At Bestecollageen, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with clear and fair return and refund options.
📦 Returns
We accept returns within 30 days of delivery. To be eligible for a return:
- The item must be unused, unopened, and in the same condition you received it.
- It must also be in the original packaging.
- Proof of purchase (order number or confirmation email) is required.
To start a return, please email us at support@bestecollageen.xyz with your order number and reason for the return. We will respond within 24–48 hours with further instructions.
Note: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
💰 Refunds
Once your return is received and inspected, we’ll send you an email to confirm its arrival and whether the refund is approved.
- If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
- If you haven’t received a refund after this period, please contact your bank or credit card company first. If there’s still an issue, feel free to contact us at support@bestecollageen.xyz.
🔁 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at support@bestecollageen.xyz with a photo of the product and a short description of the issue.
❌ Non-Returnable Items
Certain items are non-returnable, including:
- Items marked as “Final Sale”
- Gift cards
- Opened or used skincare/health products (for hygiene reasons)
🚚 Return Shipping Address
We will provide the return address once your return request is approved. Please do not send products back without contacting us first, as we may not be able to process the return.
Questions?
If you have any questions about your order, return eligibility, or refund status, don’t hesitate to contact our support team at support@bestecollageen.xyz.
Let me know if you want a version in Dutch, French, or Arabic as well.
Demander à ChatGPT
